Frequently Asked Questions

Mowing, Trimming and Blowing

What’s the proper mowing height?

We typically mow our client’s lawns at 3” or more. It’s beneficial to keep your grass longer rather than short. This is because longer grass blades can grow and support more roots and develop a deeper root system that is better able to find water and nutrients in the soil.

What’s included in my mowing service?

Mowing: We will start with the mowing of your lawn and to ensure quality we make sure our blades are sharp. For the health of the grass we change our mowing angle every week. Lawnpro does not bag grass clippings. Grass clippings are mainly composed of water so they break down quickly and provide nitrogen and potassium which is like getting FREE FERTILIZER!

Trimming: For the trimming portion of this service our crews will trim around trees, fences, lamp posts, well caps, foundation of home or any permanent structure where grass is adjacent. This does not include trimming of trees and shrubs.

Blowing: After we have performed the mowing and trimming part of the service, our crew will blow grass clippings off any hard surfaces like driveways, sidewalks, and patios. This does not include leaf blow outs of any area. If by chance your lawn has “clumped” grass after mowing, we will blow the “clumps” out for a tidy appearance.

Can I skip my mowing service?

If you need to cancel a mowing this must be done no later than 24 hours before your regularly scheduled mowing day.

It’s raining today on my mowing day, when will you come next?

Our crew will service your property the following day as long as the weather permits.

I have an additional question about Mowing, Trimming or Blowing

Fertilization & Weed Control

You sprayed my lawn for weeds but now I see new weeds popping up?

We cannot guarantee you will never see a weed in your lawn. There are many reasons why we cannot guarantee a weed free lawn.

  • Weed seeds can lay dormant in the soil for years.
  • Weed seeds can be transported into your lawn from various means such as the wind, a bird, nearby soil disturbance, on your pet, on your clothing, and even in your store-bought bird seed.

Do you offer a combination “weed and feed” product?

Lawnpro does not offer a combination “weed and feed” product. When you weed and feed the lawn, it actually requires more maintenance. Also spraying for weeds many times per season contributes to the weeds becoming resistant to the chemicals. This is why we change our weed control chemical formula every couple of years.

I have an addtional question about fertilization and weed control

Irrigation

How often should I water my lawn?

It all depends on your soil. A good rule of thumb to follow is water deep and for longer periods of time. If you water frequently and in small amounts your grass roots never have the chance to grow deep. Having shallow roots will make your lawn more susceptible to diseases and is not healthy overall. It’s important to make sure you water properly. If you water too lightly then you are just setting up your lawn for trouble when hot weather arrives.

Does Lawnpro install irrigation systems?

Lawnpro provides irrigation startups, adjustments, repairs, and winterizing. Since we are a maintenance company, we do not provide the initial installation of irrigation systems.

I have an addtional question about irrigation

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Pest Control

Do I have grubs in my lawn?

Since grubs feed on the roots of lawn grasses, damage will appear as browning of the lawn. However, problems such as drought, poor soil, and other diseases can also create damage that appears very similar. Don’t treat for grubs that don’t exist. You can easily check by lifting sod in damaged areas and checking the root zone for grubs. Typically a population of about 12 grubs per square foot can cause lawn damage that requires control.

Will treating for grubs take care of my mole problem?

Since grubs feed on the roots of lawn grasses, damage will appear as browning of the lawn. However, problems such as drought, poor soil, and other diseases can also create damage that appears very similar. Don’t treat for grubs that don’t exist. You can easily check by lifting sod in damaged areas and checking the root zone for grubs. Typically a population of about 12 grubs per square foot can cause lawn damage that requires control.

I have an addtional question about pest control

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Aeration

Should I aerate?

Absolutely. It is a regular maintenance service that should be performed on your lawn about every year. It is important to ensure that nutrients can reach the soil beneath your grass. Aeration can be an extremely vital element to a healthy lawn because it allows the grass roots to easily receive water, nutrients, and air so the roots grow deeper for a thicker lawn. Just like your vehicle requires ongoing maintenance such as rotating tires and oil changes. Your lawn requires maintenance too!

How can I prepare for my aeration service?

To avoid damage, please mark your irrigation heads, invisible dog fence and drain tile pop ups before we perform this service.

I have an addtional question about aeration

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Dethatching

Should I dethatch?

Yes, you should dethatch. Controlling thatch is one of the most important and often overlooked parts of lawn maintenance. It is a regular maintenance service that should be performed on your lawn about once a year, or whenever the thatch reaches a thickness of about .5”. Just like your vehicle requires ongoing maintenance such as rotating tires and oil changes. Your lawn requires maintenance too!

What is thatch?

Thatch is a light brown layer that builds up between the soil and the living green grass. It may feel spongy and soft, have dry spots despite watering, is thinning and dying despite fertilizing, and appears scalped or brown after mowing. Contrary to popular lawn myth, leaving clippings on the lawn does not cause thatch. Thatch is a combination of living and dead plant matter including crowns, stolon’s, rhizomes, roots.

Is thatch healthy for my lawn?

Some thatch is good for your lawn because it can conserve water and protect the soil. Thatch only becomes a problem when the organic matter between the green grass and the soil builds up faster than it decays. It may look somewhat harmless, but it makes it harder for sun, water, and fertilizer to reach your lawns soil and grass roots. Thatch can also become a breeding ground for pests and disease.

How can I prepare for my dethatching service?

To avoid damage, please mark your irrigation heads, invisible dog fence and drain tile pop ups before we perform this service.

I have an addtional question about dethatching

Click here to read more or contact us directly.

Clean Ups

How does Lawnpro charge for clean ups?

We do things differently here at Lawnpro and we charge by the man hour. One day your lawn may be completely leaf free and the next day mother nature could have caused the wind to blow all your neighbor’s leaves into your yard. That way you are only paying for the debris that was removed from your property on that service day.

I have an addtional question about clean ups

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Mulch & Rock

I want to make a new mulch garden bed; can you do that for me?

We can refresh your existing mulch and rock with matching or new material. We can also remove your existing rock and mulch to replace it with a different material. Since we are a maintenance company, we do not provide the initial installation of landscape/garden beds.

I have an addtional question about mulch and rock

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Shrubs & Trees

I have a 50’ tree; can you remove it for me?

We can only remove trees that are less than 20’ high.

I have an addtional question about shrubs and trees

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Drain Tile

Do you install drain tile in a basement?

No, we do not install interior drain tile. We only install exterior drain tile that flows water away from gutter downspouts.

I have an addtional question about drain tile

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Snow & Ice

Will you plow my residential driveway?

In the winter we only service commercial clients.

I have an addtional question about snow and ice

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Service Information

What areas do you service?

We service all areas throughout the Twin Cities Metro.

Mowing, trimming, and blowing is the only service we provide in a selected area that includes: Blaine, Centerville, Circle Pines, Columbus, Dellwood, Forest Lake, Gem Lake, Hugo, Lexington, Lino Lakes, Mahtomedi, Moundsview, North Oaks, Pine Springs, Spring Lake Park, Vadnais Heights, White Bear Lake.

Service Area

Do you pick up pet waste?

Lawnpro does not pick up pet waste. Please help us by removing any pet waste that prevents us from performing your services. We do not want to track it into the trailers and especially onto the next client’s property.

Will you move my trampoline, toys, lawn furniture, or swimming pool?

Lawnpro does not move personal property. Including, but not limited to; swimming pools, trampolines, lawn furniture, and kids’ toys. Before your scheduled mowing day please help us by removing any obstacles that prevent us from performing your services.

When can I cancel my residential contract?

All of our services are à la carte and invoiced after the service is completed. No prepayment is required therefore you can cancel at any time!

I have an addtional question about your services

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Invoicing

When will I receive my invoice?

We send out a new invoice on the 1st business day of each month for the service work that was completed the month before. If you have provided your email address to us, you will receive your monthly invoice via email.

Where is my invoice?

If you do not receive an invoice in the beginning of the month please contact the office so we can correct the issue.

When is my invoice due?

Our terms require payment within 15 days after an invoice is sent to you (NET 15).

How can I pay my invoice?

Checks: Send to Po Box 374 Hugo, MN 55038
Credit card: We accept all major credit cards including: Visa, Mastercard, American Express, and Discover

  • Call to pay over the phone
  • Conveniently pay online: If you are paying online for the first time please contact the office for your username and password
  • Hassle free automatic payments: To set up automatic payments please contact the office with your credit card information ready

How can I get a discount on my invoice?

If you refer a new client and after they have had 90 days of service, we will give you both $25 off the following months invoice. This great deal includes mowing, fertilizing, and weed control services only. Share the code 25REFER with your referral. Once they schedule with us (using the code), and receive 90 days of service we will apply a $25 discount off your next invoice!

I have an addtional question about invoicing

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